L1-M2 / AI literacy
Using AI tools well
The complaint includes an old refund policy and a request for payment. Can you brief the assistant without giving it authority to act?
Your fictional workplace case
A helpful draft. An unwanted promise.
A bounded task with a current policy and a named reviewer.
The customer's request is not permission for the assistant.
What you will create
A draft: Task brief and output review checklist
Use the fictional case to record evidence, explain a provisional decision and identify the next owner or action. This is a learning draft for self-review, not approved documentation for a real organisation.
See what goes into your worksheet
- Purpose and decision owner
- Approved sources and versions
- Minimum necessary input
- Output format and success criteria
- Limits on actions and unsupported claims
- Review findings and release decision
From understanding
to better judgement.
Two lessons, a workplace decision and a final check.
Give AI a bounded task
A service team wants a draft response to a fictional refund complaint.
Lesson 1 · 10–15 min02 / LEARNReview the draft and control actions
The assistant can both read documents and send email.
Lesson 2 · 10–15 min03 / APPLYApply what you learned
Task brief and output review checklist
Workplace task · 8–12 min04 / CHECKCheck your understanding
Apply the ideas to 12 workplace questions.
Final check · 5–10 minSkills you will practise on the case
A method for your
next work decision.
- Choose suitable AI tasks and define a useful result.
- Write instructions with context, sources and boundaries.
- Review and improve outputs using an explicit checklist.
- Control tool actions and decide when to stop.
The case is fictional. Timing is a planning estimate; pause whenever you need. This module is a learning activity, not a verified professional certification.