L3-M5 / lesson 2 of 2
Complaints suggest a benefits-assessment tool is wrongly excluding a group.
Start here / A workplace decision
Complaints suggest a benefits-assessment tool is wrongly excluding a group.
The supplier is temporarily unreachable.
Before you read / Think it through
Pause and form your answer, then compare the reasoning. This reflection is not scored.
Contain the issue and preserve relevant evidence while escalating internally.
The ideas below give you a method for this decision. Then work through the rest of this case and try the decisions yourself.
Separate bad output, near misses and possible serious incidents.
Assess effects on health, safety, rights and relevant infrastructure.
A rights-related incident may be serious without a cyberattack. Use the statutory definition rather than a security-only severity scale.
Record facts, uncertainty and awareness times.
An organisation receives complaints that its high-risk benefits-assessment system wrongly excludes a group of applicants. The supplier is temporarily unreachable. A journalist asks for comment and a regulator requests the system version, decision records and incident chronology.