L3-M4 / lesson 1 of 2
A team chooses a model for a branded customer-service assistant.
Start here / A workplace decision
A team chooses a model for a branded customer-service assistant.
A model score is the main purchasing criterion.
Before you read / Think it through
Pause and form your answer, then compare the reasoning. This reflection is not scored.
Assess fit, limitations and evidence for the intended system.
The ideas below give you a method for this decision. Then work through the rest of this case and try the decisions yourself.
GPAI models can support many downstream systems.
A model supplier and an application provider have different duties.
A strong foundation model does not validate an insurance-pricing application. Keep model evaluation and use-case assessment linked but distinct.
The application's purpose still determines its own risk analysis.
A product team is choosing a model for a branded customer-service assistant that may later be adapted for insurance pricing. One vendor has signed the GPAI Code of Practice, another releases weights openly, and a third offers little documentation but promises the highest benchmark score.