L1-M5 / lesson 1 of 2

Find the rule that applies to your task

A team is launching a customer-facing chatbot.

10–15 min · 0/4 steps complete

Start here / A workplace decision

Make policy usable at the point of work

A team is launching a customer-facing chatbot.

Staff know the product name but cannot find an approved use.

Before you read / Think it through

In “Make policy usable at the point of work”, what would you check or do first?

Pause and form your answer, then compare the reasoning. This reflection is not scored.

Compare the reasoning

Identify the approved purpose, data categories, owner and exception route.

The ideas below give you a method for this decision. Then work through the rest of this case and try the decisions yourself.

Part 1 of 4 Learn the ideas

Choose a topic0 of 5 read

What a policy must answer

State approved tools and permitted data.

Define review and external-action authority.

In the workplace

A policy that says only 'use AI responsibly' gives little operational help. Locate the approval list and rules relevant to your task.

Remember this

Name the reporting route and policy owner.

The workplace case

YOUR CASE / COMPANY RULES AND TRANSPARENCY

A communications team operates a website chatbot and prepares an AI-generated image of a real public figure for a campaign. It also drafts a public-interest article using AI. A human editor will review the article, but nobody has decided who holds editorial responsibility.

Quick reference / five key ideas

What a policy must answer: Name the reporting route and policy owner.
Approval and exceptions: Inform colleagues when a temporary permission expires.
Chatbot interaction notices: Deployers should verify that the notice works in their service.
Machine-readable marking: This differs from a visible disclosure to the audience.
Transition for older systems: That transition does not postpone every transparency duty.